![]() He expects that population to increase to about half, but there's "still going to be a large percentage in the office." The CEO pointed that Salesforce had 20% of its workers at home pre-pandemic. We're going to be working also at the office," Benioff said. And we're creating a new work environment. ![]() The pandemic has caused all of us to change. Slack accelerates all of those things," Benioff explained.Īs Benioff outlined in the company's annual letter, the broader ambition is to build Slack - which the CEO has dubbed "the central nervous system for the new world of work" - into Salesforce products to enhance productivity from anywhere and "create the most open and interoperable ecosystem of apps and workflows in enterprise software," Benioff wrote at the time.Īccording to Benioff, Slack will be critical in the changing nature of work post-pandemic as more companies offer flexible options for employees to work both on-site and remotely. We're really able to help customers be more connected with their customers in a new way, but also resolve customer service issues even faster. We learned a lot about that with our core technology, Chatter. You can bring the whole team together and kind of swarm around a case or an escalation. "What does that mean? Swarm means, oh, we have a problem. Benioff told Yahoo Finance that integrating the customer service product with Slack allowed for those cases to "be swarmed." In the company's annual letter, Benioff noted that the integration with Slack improved Salesforce's Service Cloud case close rate by 26%. The deal is expected to close in the second quarter. In December, the software giant signed a definitive agreement to acquire popular messaging software platform Slack Technologies in a cash and stock deal worth $27.7 billion, making it Salesforce's largest-ever acquisition.
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